Accessibility

To make Yebisu International Festival for Art & Alternative Visions welcoming for everyone—from babies and young children to older adults, from disabled and non-disabled people to those with roots outside Japan—we provide a wide range of access services.

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Communication access

Communication access:
Some events offer sign language interpreting and text-based communication support.
For more information, please see the event pages on the official website.

Yasashii Guide

“Yasashii Guide” is an audio guide that offers a clear, easy-to-follow introduction to the Festival theme and to what you will find on each floor. Please use the dedicated smartphone app to scan the Uni-Voice code on each floor.

Download the Uni-Voice app (external website)

All Welcome Day (Saturday, February 14)

All Welcome Day (Saturday, February 14):
TOP Museum volunteers are available to support your visit. Please feel free to speak to us.

Date and time

Saturday, February 14, 13:30–17:00 (last check-in 16:30)

Reception

Next to the cafe on the first floor (no reservation required)

Fee

Free of charge

Who can take part

Open to all (Japanese only)

Details

Support includes:
Assisted viewing with read-aloud support, written communication, and tactile diagrams
Assistive listening devices, magnifiers, and sensory kits are available to borrow
Access to a calm space where you can take a break

Notes

Each session lasts around 30 minutes
Guidance is available only inside the museum
Explanations of the artworks and personal care assistance are not included
When it is busy, you may be asked to wait
Information about All Welcome Day(museum website)

Accessible facilities

• Parking space for wheelchair users (one space; disability certificate and advance reservation required)
• Assistance dogs—guide dogs, hearing dogs, and service dogs—are welcome throughout the museum
• Wheelchair-accessible elevators and tactile paving (except in the galleries, hall, and studio)
• Accessible multi-purpose toilets, ostomate-friendly facilities, nursing rooms, and rest areas
• [First-floor hall] Hearing loop (induction loop) system, wheelchair seating, and extra seat cushions are available to borrow.

Support at the Main Information Desk

• Multilingual support: English, Chinese, and Korean (available daily); Japanese Sign Language (Fridays, Saturdays, Sundays, and national holidays)
• Communication support: written communication, pamphlets in Easy Japanese, and point-and-talk sheets
• Items available to borrow: wheelchairs, walkers, strollers, sensory kits, and tactile diagrams

Before your visit

Information on accessible routes from Ebisu Station (museum website)
Video guide to the museum (with Japanese Sign Language, audio guide, and Japanese subtitles) (YouTube)
“TOP for ALL” accessibility information page (museum website)

Inquiries

Telephone: 03-3280-0099 (during opening hours)
A telephone relay service is available for people who are deaf, hard of hearing, or have speech impairments.
Tokyo Metropolitan Government “Telephone Relay Service” (external website)
Please note that we may not be able to accommodate every request.